FAQ's
We’re here to make your coffee experience smooth and hassle-free. Find answers to common questions about shipping, orders, and our specialty coffee below!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders typically ship within 2-4 business days. Delivery times vary based on location, but you can expect your fresh roasted coffee within 5-7 business days.
Do you offer international shipping?
Currently, we only ship within the U.S. We’re working on bringing our specialty coffee to coffee lovers worldwide—stay tuned!
What is your return policy?
Since coffee is a perishable product, we don’t accept returns on coffee. However, if there’s an issue with your order, reach out and we’ll make it right!
What if my order arrives damaged?
If your coffee or coffee merchandise arrives damaged, contact us within 7 days of delivery with photos, and we’ll send a replacement.
Orders
Below are some of are common questions about orders
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. After that, they are processed for shipping and cannot be changed..
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your specialty coffee all the way to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for a seamless checkout experience.
My order is delayed—what should I do?
Shipping times may vary due to carrier delays. If your order hasn’t arrived within the estimated time, contact us and we’ll check the status for you.
Products
Below are some common questions about our products
What makes your coffee ‘specialty coffee’?
Our coffee is sourced from premium beans, fresh roasted in small batches to bring out the best flavors, ensuring a high-quality, unforgettable brew.
How should I store my coffee?
To keep your coffee fresh, store it in an airtight container in a cool, dry place. Avoid refrigerating or freezing, as moisture can affect the flavor.
Do you offer ground coffee or whole beans?
We offer both! Choose between whole bean or ground coffee at checkout so you can brew your perfect cup, however you like.
